FAQ's


What happens if I change my mind?

We will be happy to offer you a full refund or exchange on any items providing they are in there original package, with tags on and unworn.
Please contact us first before returning any items.
All returns must be within 7 days from receiving your items. When returning an item we recommend using Royal Mail. Please ensure you obtain a ‘proof of Posting’ note. We will not take liability for any loss of items. You must pay the postage costs for any return to us.
Once we have received the parcel and reviewed the overall condition, we will issue a refund via the same method that you paid for your items.
We will issue you a refund for the original selling price excluding the postage you paid.
Please note PayPal can take a few days for the refund to appear on your credit card account.
We will send a confirmation email once your refund has been processed.
We only refund in case of returns actually being received


Do you deliver overseas?

Yes we do.

European Countires
Orders under £125 - £7.95 delivery charged to all European addresses via Royal Mail.
Order over £125 – Free delivery to all European addresses via Royal Mail.
Please allow 7 – 14 working days
Countries outside Europe
All orders, £12.95 delivery via Royal Mail.
Please allow 7 – 14 working days
All duties and tax are the responsibility of the customer in the receiving country.


How can I contact you?

Telephone: 01702 559367
Email Us At: info@neliana.co.uk


What are the delivery options?

UK Standard Delivery
Orders under £30 - £3.95 delivery charge to all UK addresses
Orders over £30 - FREE delivery to all UK addresses
All orders will usually be sent by Royal Mail signed for. Please allow 2 – 5 working days. A signature will be required upon delivery.
We may also use a courier service to deliver your parcels.
All orders are normally dispatched within 24hours once payment has cleared

UK Guaranteed Next Day Delivery
£6.95 – Delivered by Royal mail special delivery.
Orders will need to be placed by midday for next day delivery. Any orders received after mid -day will be dispatched the next working day.
Please note this service is not available on Saturday, Sundays or Bank Holidays

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